Our Knowledge Base contains answers to the questions we're most often asked. Please click on the following categories name.
If you need further assistance, please proceed to step 2
Editing & Updating Your Ad
To ADD OR DELETE PICTURES and/or EDIT YOUR AD
Go to the front page of www.NationalMotorSales.com and look for the
box on the left hand side that says 'Edit Your Ad'. Fill in the
login details you furnished when you signed up for the ad and click
Login. This will take you to a page in which you will see your
vehicle listed in the middle of the page. Click the Edit link and
this will take you to where you can modify your ad. Here you will
find all the info pertaining to your vehicle advertisement. You’ll
be able to updating pricing, add photos, your VIN number and more.
To UPLOAD PICTURES
Scroll down to where it says "Image Upload". Click the button, which
will open a small window from where you can navigate to where you
have your images stored. Upload the photo and click ok. Repeat until
you have all your pictures uploaded. Then press the Submit button at
the bottom of the Edit page and all your pictures should appear.
To delete a photo, scroll all the way down to the bottom of the edit
page and click on the 'Delete' link.
NOTE: IF YOU CONTINUE HAVING PROBLEMS UPLOADING PICS, PLEASE MAKE
AURE THAT THE FILE NAME DOES NOT CONTAIN ANY OF THE FOLLOWING
CHARACTERS: spaces, slashes, single quotes, or double quotes.
I don't see/can't find my ad. What do I do?
Go to the front page of www.NationalMotorSales.com and click on the
tab at the top which says Browse Ads. Then click on the link to
select the category of vehicle you submitted. Then click on the make
of the vehicle. If you just placed the ad, it should be at or near
the top of the page. If you do not see your vehicle, please proceed
to step 2 of our customer care process and we will assist you right
away.
Vehicle Financing
How do I get financing?
We can help almost anyone get the financing they need, we have
partnered with numerous bank and financial companies to help buyers
from excellent credit to bad credit to no credit at all.
To apply simply visit our finance center at
http://www.nationalmotorsales.com/financecenter.php
Then adjust for your personal credit and the vehicle type and hit
submit, up will pop financial companies that can assist you in
getting the financing you need, simply fill out their on-line
application and with any questions follow up with them as
nationalmotorsales.com will not know the status of your application
I have a potential buyer that needs financing what do I tell
them?
See reply to the question "How do I get financing" (PLEASE HYPERLINK
TO THIS QUESTION)
General Customer Service
Why am I not getting calls?
A lack of calls is normally based on your price, as your ad is now
up onto over 20 different websites buyers are seeing it, the
question may be your price. We suggest checking your current price
as against a site like
www.nada.com or
www.kbb.com
How do I update my ad or my price?
Log into your account using your user name and password (if you do
not know it, we can re-send it to you). After you have logged into
your account on the far right it will say edit/delete, click the
edit button (never click delete) this will bring up your ad, change
anything you would like and hit submit at the bottom of the page
when complete, then remember to log out, which is at the far left
side.
I
changed edited my ad on your site, why is it not changed on the
other sites?
Any changes to an ad on our site will update on all other sites
every 48 hours.
Where is my ad posted other then nationalmotorsales.com?
Below you'll find a list of our current advertising schedule*:
Oodle.com
Military.com
GoogleBase.com
Lycos.com
Vast.com
ChooseYourItem.com
GreatVehicles.com
BuzzTrader.com
LoveMyWheels.com
WALMART.com
AutosellersUSA.com
LemonFree.com
BoatBoss.com
Motorcyclescan.com
motorhomesused.com
Rvs-r-us.com
RVTrader.com
ClassicCar.com
OldCarTrader.com
*Please note that some sites are vehicle specific (example:
classicar.com, boatboss.org) and will only feature category specific
vehicles. We work diligently to provide sellers with the best
possible outlets to sell their vehicles because of this our list of
advertising partners may vary.
How long will my ad stay up on NationalMotorSales.com
All ads run till sold.
How and when can I cancel my ad?
All ads must be cancelled within 24 hours of listing. If you are
within 24 hours you must notify us via either e-mail at
customerservice@nmstrader.com or via voice mail at 866-258-2068
within 24 hours. All ads not cancelled within 24 hours will run
until sold.
My vehicle is now sold, how do I stop the calls
Please send an e-mail to
customerservice@nmstrader.com asking the ad be deleted. We only
delete ads that we have been advised in writing to delete
How do I check the status of my vehicle?
The status can best be judged by the amount of calls you are seller
are receiving, if you are not getting calls, you may want to review
your price. We suggests a site like
www.nada.com or
www.kbb.com further
any e-mails we receive on your behalf from potential buyers a link
is sent to the potential buyer which contains your number so they
can contact you to discuss the matter.
I have a buyer but he is not local to me, how is shipping
handled?
We work with numerous shipping companies so we can help any new
buyer get their item shipped, shipping is always at the expense of
the new buyer.
How are the sales handled? i.e. do I have any liability with
problems after the sale is completed?
All vehicles are sold "as is". We do offer warranties to those new
buyers who are seeking one.
